ISO 9001 - Quality Management

Often the starting point for most organizations seeking to implement a management system for the first time, ISO 9001 is the most prolific standard globally. Applicable to the core processes that create and control the products and services of an organization, this standard’s primary purpose is to ensure quality and consistency are maintained at all levels. Notably this standard is designed to integrate well with other ISO management standards.

The ISO 9001 standard provides a framework for organizations to create a quality management system within their businesses. The structure of the standard promotes continual improvement, whilst compelling its users to continuously evaluate existing quality controls and their effectiveness. For most organizations, 9001 certification is the end goal when building their management system; 9001 certification provides evidence that a management system has been independently verified and the meets the requirements of ISO 9001.

ISO 9001 applies to all businesses wanting to improve their performance by reducing risks to the business, customer complaints, supplier rejects and internal issues. It is not an industry specific standard and a use-case could be provided for most organizations at some level.

A well conceived and properly utilized quality management system can deliver excellent value for money. Benefits to ISO 9001 include:

+ Increased chances of winning public sector tenders and private sector contracts

+ Helps your organization meet legal and regulatory requirements

+ Improves customer satisfaction; improves efficiency; reduces re-work

+ Increases profit margins; increases employee motivation and participation

+ Can lower insurance premiums; promotes continual improvement

+ Proven business credentials that are recognized globally